Order cancellation or modification policy
Thank you for your order ! We are delighted that you have chosen our delicious cakes and cupcakes to enhance your special occasions. To ensure an exceptional service experience, please review our cancellation policy below.
- General Cancellation Policy:
- Once an order has been confirmed and payment made, cancellation of the order will not be possible.
- Commitment to Freshness and Quality:
- Our products are made with care and freshly prepared for each order. To ensure the best quality, we start ingredient planning soon after your order is confirmed. It is therefore impossible to refund and cancel an order.
- Possibility of postponement:
- Given our commitment to customer satisfaction, we understand that plan changes may occur. Rather than canceling your order, we encourage you to consider rescheduling your pickup or delivery date. This option is possible with 48 hours notice before the pickup or delivery date of your order.
- How to Postpone an Order:
- To reschedule your order, please contact us at least 48 hours before the originally scheduled date.
We will do our best to accommodate your postponement request based on our availability.
- Changes to the Order:
- If you need to change your event date or make adjustments to your order, please contact us as soon as possible, no more than 48 hours before the pickup or delivery date. We will do our best to meet your needs.
- Contact and Support:
- Our customer service team is available to answer all your questions and assist you. Do not hesitate to contact your store.
By choosing Les Glaceurs, you are opting for quality products and exceptional service. We thank you for your understanding of our cancellation policy, and we look forward to bringing you happiness with our delicious cakes and cupcakes.
Thank you for your trust !
The Ice Cream Team