Refund policy

General Cancellation Policy:

Once an order has been confirmed and payment has been made, cancellation of the order is not possible.

Commitment to Freshness and Quality:

Our products are carefully crafted and freshly prepared for each order. To ensure the highest quality, we begin planning ingredients shortly after your order is confirmed. As a result, cancellations and refunds are not possible.

Option to Reschedule:

In our commitment to customer satisfaction, we understand that plans can change. Rather than canceling your order, we encourage you to consider rescheduling the pickup or delivery date. This option is available with at least 48 hours’ notice prior to the scheduled pickup or delivery time.

How to Reschedule an Order:

To reschedule your order, please contact us at least 48 hours before the originally scheduled date.
We will do our best to accommodate your request based on our availability.

Order Modifications:

If you need to change your event date or make adjustments to your order, please contact us as soon as possible—no later than 48 hours before the scheduled pickup or delivery date. We will do everything we can to meet your needs.

Contact and Support:

Our customer service team is available to answer your questions and assist you. Please don’t hesitate to reach out to your store directly.

By choosing Les Glaceurs, you are opting for high-quality products and exceptional service. We thank you for your understanding of our cancellation policy and look forward to bringing you joy with our delicious cakes and cupcakes.